Salesforce Developer
Position: Remote (USA)
Role Overview
We are seeking an experienced 9+ years Salesforce Developer with strong expertise in OmniStudio, Omni-Channel, Salesforce development, integrations, AI, and CI/CD .
Preferred Certifications
Salesforce Platform Developer I/II
Salesforce Industries/OmniStudio
Salesforce Service Cloud
Salesforce AI/Agentforce certifications
Industry
Telecommunications / Media experience Mandatory.
Key Responsibilities & Qualifications:
Demonstrated experience across the full Salesforce development lifecycle: requirements gathering, technical analysis, solution design, development, testing, deployment, and support.
Experience delivering large-scale, end-to-end Salesforce implementations .
Mandatory hands-on experience with Salesforce OmniStudio and Omni-Channel , including configuration, development, and implementation.
Strong experience with Sales Cloud and Service Cloud .
Hands-on experience with OmniStudio components , including OmniScript, DataRaptor, FlexCards, and Integration Procedures.
Experience with Omni-Channel routing, queues, skills-based routing, presence/status configuration, and agent workload management .
Good knowledge of Apex, OOP, Triggers, Visualforce, Lightning Experience, Lightning Web Components (LWC) , and Salesforce design patterns.
Experience with Salesforce configuration, security, automation, Knowledge, Experience Cloud, Reports, and Dashboards.
Strong experience designing and developing REST API integrations using MuleSoft, Kafka, or other event-driven integration platforms.
Experience with Salesforce Agentforce and/or AI technologies , including AI-powered agents, generative AI, prompt engineering, AI automation, or integration of AI services with Salesforce.
Understanding of responsible AI practices, AI security, data grounding, and Salesforce AI capabilities is a plus.
Experience designing scalable, secure, and maintainable Salesforce solutions.
Experience establishing CI/CD and Salesforce deployment pipelines using Git, Copado, or similar tools.
Proficiency with Jira, Git, VS Code , and Agile/Scrum methodologies.
Strong experience with Salesforce testing, debugging, performance optimization, governor limits, bulkification, and asynchronous Apex.
Experience supporting Salesforce production environments and resolving complex technical issues.
Strong communication, problem-solving, architecture, and collaboration skills.
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