Job Description

Req ID: 382632

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Business Analyst - Remote Canada Role to join our team in Toronto, Ontario (CA-ON), Canada (CA).

NTT Data is seeking a  Salesforce Business Analyst. This role will be a BA on medium-scale projects and enhancements with a focus on integrating core applications with Salesforce. This role will help drive transformational and strategic solutions by formulating and defining system scope and objectives based on user needs., This role will work closely with vendor partners, team members, business, and IT leaders to elicit and document business needs and requirements. A candidate for this position must be a self-starter and able to work in a varied, fast-paced environment as part of a service delivery function 

Day to Day Job Function

• Collaborate with Salesforce Architects, Administrators, and Developers to design and implement solutions.
• Analyze and recommend Salesforce standard functionalities before considering custom development.
• Support release planning, sprint execution, and production deployments.
• Ensure solutions align with Salesforce best practices and governance standards.
• Salesforce Cloud Skills
• Business requirements gathering and documentation for projects and enhancements
• Manage and facilitate communications between IT teams, business, and vendors
• Assist in formulating and designing system scope and objectives based on user needs and thorough understanding of business processes
• Identify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through to production deployment
• Provide subject matter expertise and guidance to project team members concerning Salesforce
• Participate in the full software development life cycle (SDLC)
• Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, and other job aids as applicable
• Perform special duties and other projects as assigned
• Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the company
• Establish and build strong working relations and partnerships with various levels of IT team members, stakeholders, Business Units and Senior Management

Required Experience

• 6+ years of experience as a Salesforce Business Analyst is required
• 6+ years of experience gathering requirements for at least one complete Salesforce project that involved integrations.
• 6+ year of eperience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers and other stakeholders.
• 3+ years of experience in SDLC - waterfall and agile methodologies.

Preferred Experience

• Experience working in the insurance industry or P&C sector or Insurtech.
• Excellent written and oral communication skills
• Self-starter with proven ability to take the initiative to accomplish goals, with minimal oversight and direction.

#LI-NorthAmerica

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this remote role is $92,599.00 to $126,324.00 This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for the Company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts. Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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